Terms and conditions

Terms & Conditions

1. For the purpose of these terms and conditions, the following words shall have the following meanings: a. “Us/We/Our” Shall mean A. Houlihan Locksmiths or its Representatives. b. “I/You/client/your” shall mean the customer (being the person or organization for whom we agree to carry out works and/or supply materials)
2. These terms and conditions are subject to change entirely at our discretion, and shall be notified either verbally or in writing. These terms and conditions prevail over all others including your own and together with any quotation or tender given to you by us constitute the entire agreement between us and supersede and cancel any previous agreement or understanding. You acknowledge that in entering the agreement between us you have not relied on any representation or understanding (whether oral or in writing) which is not included or referred to in this document.
3. These terms and conditions set out our liability in respect of the work, and our liability under them shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities expressed or implied statutory or otherwise in respect of the work and quality thereof (all liability in respect of which, howsoever arising is expressly excluded) except any which by law cannot be excluded. Save as provided in these terms and except as aforesaid we shall not be under any liability whether in contract or otherwise, in respect of defects in the work or failure to correspond to specification or for any injury, damage or loss resulting from any such defects or failure or from carrying out of any work.
4. If any provision of this agreement is declared by any judicial or other competent authority to be void voidable illegal or otherwise unenforceable the provision shall be severed from this agreement to the extent required and the remaining provisions shall remain in full force and effect unless the parties decide that the effect of such declaration is to defeat the original intention of the parties in which case either party shall be entitled to terminate this agreement by one month’s written notice
5. All our staff are professionally qualified and carries relevant qualifications.
6. Parts and materials are charged at retail price plus a handling charge.
7. The price payable by you is the price stated as the invoice total, or where no price is stated, our current standard rates for the service provided.
8. It is your responsibility to enquire into our rates for the specific service you require. We incur no liability or obligation to present this information to you, except upon request.
9. Where standard rate charges apply, unless otherwise confirmed, all services shall be included in a single standard rate payment, for the initial visit. Subsequent visits shall be charged on merit or a labour charge of €65 per hour charged, rounded up to the nearest half hour, in the case of additional work to be carried out not specified in the original agreement.
10. Unless explicitly agreed in writing we cannot guarantee to work within ceiling limits, while we will undertake all reasonable care to ensure compliance, you accept any additional costs.
11. Fixed price work. Quotes will include labour and materials. The price will be fixed but manifest errors shall be exempted. Quotes may need to be revised if you change the scope of work, or if there is an increase in the price of materials, or if further works are required.
12. The price payable by you is specified in our quotation. We reserve the right to increase the price before carrying out the work by an amount equivalent to any increase to us in the cost of relevant materials since the date of our quotation save if this would increase the cost by more than 10%, where we will give you an amended quotation. If you decline the quote you may, at our discretion, be liable to a charge, for time and work undertaken to this point. b. We reserve the right to withdraw any quotation without notice before we receive your acceptance. c. Dates specified for the commencement and completion of works are estimates only and shall not form the essence of the contract.
13. Where all consideration is given to the evaluation or work duration, all reasonable precaution will be taken to avoid additional costs. It is however agreed and a condition of these terms that should further work be necessary to complete the contract and where you or your site representative is not available, for whatever reason, to sanction the necessary extension we have your authority (without reference to you), to extend the working day or re-attend to complete the works. Additional hours will be charged in accordance with our current rates.
14. Invoices are payable within the agreed payment terms, and if not stated are deemed to be 15 working days from the completion date. Invoices unpaid (in total or part) will be subject to late payment charges, charged at 8.0% per month of the total monies outstanding.
15. The person giving instructions to us or ordering work or materials will personally be deemed to be the customer unless it is made clear to us who the customer is and we have confirmation that the person providing the instructions or order has the right to instruct us on the customer.
16. If you instruct us to do the works or buy materials and then cancel that instruction, we reserve the right to charge you for the cost of any time and materials incurred by us.
17. You may not assign or sub-contract any of your rights. We may perform any or all of our obligations under this agreement through agents or sub-contractors, provided that we shall remain liable for such performance and shall indemnify you against any loss or damage suffered by you arising from any act or omission of such agents or sub-contractors.
18. Payment shall be due upon completion of the works, unless specifically requested and agreed otherwise. Payment can be requested in advance, either in part or in full, for materials or other service to be provided to you.
19. You agree that by providing debit/credit card details as the preferred payment method or security for our charges you have provided authorization for funds to be taken from that card upon completion of works, or when invoices are unpaid by the agreed credit limits, or at a time when, at our discretion, the security needs to be processed. b. Debit/Credit card details shall be required as security for any works undertaken regardless of desired payment method, unless otherwise agreed. c. Credit card transactions shall incur a 2.5% surcharge and, this charge shall be VAT exempt. d. Bank charges incurred by Us as a result of a failure of payment to be honoured from your account will be passed on to you and added to your outstanding amount due.

Cancellation. Termination or cancellation of an agreement to provide goods or services must be made in writing within 7 days of the initial order. If cancellation occurs after cleared payment by You any Goods already ordered from Our suppliers will be passed to you but no refund of the goods value will be given. A refund for the estimated labour involved in the original agreement will be made by cheque at the rate of (your cost) per hour.

Your statutory right of cancellation as described overleaf is unaffected.

14. Guarantee. All works and materials are guaranteed for a reasonable time frame as governed by us, on an individual basis. If you are not satisfied with our work you must contact us within 30 days of completion of the work, so that we can inspect the work and if required carry out any remedial work at our expense. You agree if you do not contact us in a suitable time frame/within 90 days we shall have no liability.
15. We will use our reasonable endeavours to carry out the works on the agreed dates and times but shall not be under any liability to the client if it should be either impossible or impracticable to carry out the work on the agreed date or dates or by reason of strike, lock out, industrial disputes, acts of god or any other event, or occurrence beyond our control.
16. Things we cannot cover.
17. We are unable to guarantee our work, parts and equipment supplied to you if they are misused, treated negligently or if our work is repaired, modified or tampered with by anyone other than us. Where we carry out works for you using your materials we can take no responsibility for the quality, fitness for purpose or otherwise of these materials and the terms of our guarantee will not apply.
18. We cannot guarantee that You will not be a victim of any loss or criminal act by any method after any work we have carried out. No security system, including high security locking products, can provide total protection from theft or other criminal actions.
19. Damage to carpets, floor coverings, expensive items and furniture during works carried out. (Although care is taken to ensure there is minimal damage.)
20. We cannot guarantee work where you order us to carry out work against our advice. This advice will be given to you either orally, or in writing. Our guarantee is also void if we indicate that further works need to be carried out.
21. We cannot guarantee work on existing installations that are over 10 years old. Nor can we guarantee the effectiveness or otherwise of our work in these cases.
22. We will only be liable for rectifying our own work and shall not be held responsible for any consequential loss damages or claims resulting from this or from other works overlooked or subsequently requested or undertaken.
23. If a product that we have worked on or supplied develops a fault, You must make that product available to us for inspection and testing. Failure to do so will render any guarantee or liability void.
24. If you do not use Our services to repair or replace a faulty product at the time of you first noticing the fault, We will not be liable for any associated costs, including but not limited to charges from another contractor.
25. You shall indemnify us against all actions, suits, claims, demands, losses, charges, costs and expenses which we suffer or incur resulting from a claim by any third party arising out of a breach of your obligation, undertakings, representations and warranties under this agreement.
26. A person who is not a party to this agreement has no rights or duties under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement.
27. We shall be entitled to recover from you any costs or damages we may have to pay where the negligence or faulty workmanship of any person or contractor employed or engaged by you makes us liable to pay for those damages or rectification of work.
28. Our liability (if any) whether in contract or otherwise in respect of any defects in the work, or in breach of this agreement of any duty of care or otherwise owed to you in connection herewith shall be limited to the invoice value of the work.
29. You shall be liable for all loss, damage or injury (whether direct, indirect or consequential) resulting in the failure or delay in the performance of your obligations under these terms.
30. Title of Goods. Goods supplied and delivered by us to you, or your premises shall remain our property until paid for by you in full. Whilst goods remain our property (we shall continue to have title over them), we have the absolute authority to retake, sell or otherwise dispose of all or any part of these goods. We shall be entitled to seek a court injunction to prevent you from selling, transferring, or otherwise disposing of such goods. However once goods have been delivered, it will be your responsibility to keep them safe and secure. Goods damaged through your negligence will be charged for.
31. By entering into a contract (either in writing or verbally) with us, you agree to these terms and conditions. This agreement and all matters arising from it shall be governed and construed in accordance with Irish law
32. A.Houlihan Locksmiths will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.
33. We do not warrant that the information in this website is accurate or complete, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information.
34. We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus-or bug-free or represent the full functionality (range), accuracy and reliability of the materials. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub-contractors.
35. Certain (hypertext) links in this site will take you to web sites that are not under our control. When you click on any of these links, you will leave our website. We have no control over, and will accept no responsibility or liability for, the material on any other web site. By allowing links with third-party web sites, we do not intend to gain business from, or offer any security to, any person in any country, directly or indirectly.
36. A.Houlihan Locksmiths will not accept any responsibility or liability for web sites we frame.
37. Special offers listed on this site cannot be used with any other form of discount, such as leaflets, directory listings etc, and are subject to availability.
38. Special offers only apply to areas covered. Please contact us for details of areas we cover.
39. Special offers are only applicable to standard installations.  If you require additional modifications – further charges you will apply.
40. Due to high competition, we do not cover some areas of the City centre. If we do not cover your area, as a courtesy we may; recommend a company that can assist you. Please note: we will not, under any circumstances, be responsible for any dealings you have with said company, and said company’s contact details are offered to you as an alternative solely based on your location.
41. If you require a service that we do not offer we may; recommend a company that can assist you. Please note: we will not, under any circumstances, be responsible for any dealings you have with said company, and said company’s contact details are offered to you as an alternative solely based on the service you require.
42. Although we provide a 7 day emergency service, we cannot guarantee that we will be available 365 days a year.